Shipping Policy

Last updated: 21 July 2026

Delivery area

Amp Rift Ebikes ships orders only to Spain and European Union countries enabled during checkout. If a destination is not available at checkout, we cannot yet accept deliveries there.

Shipping price and method

Standard sea shipping is included in the displayed price for Spain and the European Union. Standard orders are shipped DDP under the arrangement contracted with the supplier, so the customer is not expected to pay additional import duties or customs charges. If a carrier requests an unexpected payment, the customer should email ampriftebikes@gmail.com before paying so that we can review it.

Expedited air shipping is not included. It is available only through an individual quotation and express acceptance before payment.

Manufacturing and estimated timeframe

Products are manufactured or prepared to order. The usual manufacturing time is approximately 14 calendar days. Sea transport then normally takes approximately 45–50 days.

The total estimated and expressly agreed delivery time is 60–70 calendar days from order confirmation. By placing the order, the customer accepts this specific delivery timeframe.

Timings are estimates and can be affected by customs, carriers, public holidays, force majeure or incorrect delivery details. If a significant delay occurs, we will inform the customer and respect all rights granted by consumer law.

Tracking

We will send tracking information when it is provided by the carrier. During some stages of sea transport, tracking may remain unchanged for several days.

Address and delivery

The customer must check their name, telephone number, postcode and address before paying. Any error must be reported immediately. We cannot guarantee changes once manufacturing or transport has begun.

If delivery fails due to incorrect details, repeated absence or failure to collect, only actual additional costs permitted by law may be passed on, after informing the customer.

Loss or damage in transit

If the parcel arrives visibly damaged, we recommend recording this with the carrier and contacting us, preferably within the first 48 hours, with photos of the packaging, label and product. This recommended timeframe helps speed up the claim and does not limit the consumer's legal rights.

Amp Rift Ebikes will handle lost, damaged or incorrect orders. The customer will not bear the costs necessary to remedy a lack of conformity.